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Singapore Government

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Deputy Manager (ERP Operations)

Apply now Job no: 3000989
Work type: Permanent/Contract
Categories: InfoComm, Technology, New Media Communications, Others

You will be part of the team operating the Singapore Electronic Road Pricing (ERP) system. You will ensure smooth operation of the ERP system, including managing operational and technical matters, reviewing operations KPIs and reports. You will also be given the responsibilities to project manage system, process and service enhancements initiatives.

As part of the core operations team, you will also be involved in preparing and operating the Next Generation ERP System, including establishing new processes and workflows, legislations and conducting system user acceptance testing.

You are expected provide operational leadership and work closely with internal stakeholders and contractors in performing your roles. You should have the aptitude for customer service in handling public feedbacks and enquiries, driving changes and improvement in an process oriented environment involving multiple stakeholders.

Profile of the candidate:
• Tertiary qualification in any discipline. Candidates with a degree in Computer Science and Information Technologies would be an advantage.
• Keen interest in operational works with critical IT systems.
• Highly-motivated and ability to work independently
• Good analytical and problem solving skills.
• An effective communicators with good writing skills.
• Proficiency in Microsoft Office applications for planning and project work be an advantage.
• Preferably with at least 5 to 10 years' relevant experience in a fast-paced operational environment.

Applications close: Singapore Standard Time

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