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Land Transport Authority
Singapore Government

Land Transport Authority

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Manager, Customer Communications & Community Engagement

Apply now Job no: 3000950
Work type: Permanent/Contract
Categories: Customer Service, Social and Community Development

We are looking for an individual interested in improving the way LTA communicates with our customers and stakeholders to achieve understanding and resonance of LTA’s strategies and initiatives. You will be part of a dynamic team to improve the way we communicate to customers and engage stakeholders through both digital and non-digital communication platforms. You should be interested in communicating and interacting directly with local communities. You will work closely with our Community Partnership Network teams to plan and conceptualise outreach efforts to increase awareness of LTA’s programmes and bring about Walk, Cycle, Ride as a way of life. The job scope will also include the coordination of service delivery improvement efforts arising from gaps uncovered at our communication and engagement touchpoints with customers and stakeholders.

• Conceptualise and plan training programmes and tools to improve LTA’s citizen-centricity and empathy in dealing with customers
• Work with cross-cutting teams in LTA to develop, review and execute ground communication strategies and initiatives to engage the community and achieve service excellence
• Facilitate and enable customers to use self-help digital channels to support LTA’s channel migration efforts
• Assist in conceptualising and designing of marketing collaterals to support our engagement and outreach efforts
• Drive cross-cutting efforts across LTA to close service gaps at our customer touchpoints
• Work with stakeholders in the community to engage them in collaborative projects
• Work with diverse internal and external stakeholders to change mind-sets to improve the customer experience with LTA

• Tertiary Qualification in any discipline with at least 6 years of relevant experience, preferably in mass communications, stakeholder management, UI/UX design, application of behavioural insights and service delivery.
• Excellent written and communication skills
• Adaptive and ability to thrive in a fast-paced environment

Applications close: Singapore Standard Time

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